What is MoLoyal loyalty App?

The MoLoyal loyalty App is a loyalty programme through which individuals will be offered the opportunity to earn reward points through repeat purchases from any of MoLoyal’s coalition outlets.

Where can I use MoLoyal?

The MoLoyal loyalty app can be used at any store or for any service participating in the coalition programme.

Which devices support MoLoyal loyalty app?

The MoLoyal loyalty app is available to download on Android. It will be available on iOS mobile devices in the near future.

Are there any hidden costs when using the MoLoyal loyalty app?

The MoLoyal loyalty app is completely free to use. In fact, we work hard to reward you for every Kobo you spend and by negotiating exclusive MoLoyal deals with our merchants.

How do I update my personal information?

It is easy to change your personal details online, here's how to do it: Log in with your MoLoyal username and password. Next, click on 'My Profile' and select ‘Update Profile. Follow the instructions to update your personal details and once you have finished, click 'Update' at the bottom of the page. Your email and mobile number must be unique to your account and if changing these contact details, you will be taken through a simple authentication journey to verify your changes.

What are Points?

At most merchants, you can earn Points on every transaction in which you spend N1000 or more. Collect 10000 points for every 10000 naira spent in any store or online. Go to the Transactions section of your app to see how many points you have earned from each merchant.

What do you mean by Rewards?

Different retailers and outlets run their own Rewards schemes.", "Go to the list of participating merchants and select the particular merchants whose reward scheme you are interested in to see details.

How do I find out about current Rewards schemes?

Different retailers and outlets run their own Rewards schemes. Go to the list of participating merchants and select the particular merchants whose reward scheme you are interested in to see details.

Where are my rewards and how do I redeem them?

Select the reward you would like to redeem, and just like paying, present the QR code to the cashier to scan at the till.

I forgot to swipe my card, can I claim my points?

Some companies participating in the MoLoyal programme will credit points if you have forgotten to swipe, usually within a limited time period.

What do I do if my MoLoyal/Merchant vouchers have expired?

Once you have exchanged your points for MoLoyal vouchers they can not be added back onto your account. All vouchers have the expiry date printed on them and collectors should use them before this date.

Why MoLoyal?